Privacy Policy

Effective date: DD Month YYYY

BPO Accountants (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect personal data in line with the UK GDPR and the Data Protection Act 2018.

Who we are (Data Controller)

BPO Accountants
West Midlands, United Kingdom
Email: shafique.rehman@bpoaccountants.co.uk

What data we collect

• Identity & contact data (name, email, phone, company, role)
• Communications (enquiries, messages)
• Usage & technical data (pages viewed, device/browser info, approximate location/IP)
• Engagement data related to our services (billing, proposals, work papers where applicable)

How we collect data

• Directly from you (forms, email, phone)
• Automatically through cookies/analytics (see “Cookies”)
• From third parties where lawful and relevant to our services

Lawful bases for processing

• Contract – to provide quotes and deliver our services
• Legitimate interests – to run and improve our business, prevent fraud, manage relationships
• Consent – for optional marketing or non-essential cookies
• Legal obligation – to meet HMRC/other regulatory requirements

How we use your data

• Respond to enquiries and provide services
• Manage billing, proposals, and client relationships
• Improve our site and services
• Send updates/marketing (only if you’ve opted in; you can opt out anytime)

Sharing your data

We may share personal data with:

• Service providers (e.g., IT, email, analytics, hosting) under appropriate agreements
• Professional advisers (legal, accounting) under duty of confidentiality
• Authorities where required by law

International transfers

If data is transferred outside the UK, we ensure appropriate safeguards (e.g., UK IDTA, adequacy decisions).

Data retention

We keep data only as long as necessary (e.g., client files typically up to 7 years or as required by regulation). We then securely delete or anonymise it.

Your rights

• Access, rectification, erasure
• Restriction or objection to processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise your rights, contact shafique.rehman@bpoaccountants.co.uk. You can also complain to the ICO: ico.org.uk.

Cookies

We use essential cookies for the site to function and (optionally) analytics cookies to improve performance. You can control cookies in your browser settings.

Security

We implement technical and organisational measures to protect personal data. No method is 100% secure; we aim to reduce risk to an appropriate level.

Changes

We may update this policy from time to time. We’ll post the latest version here with the effective date above.